Negotiation 10.1 Negotiation ... both a BATNA and a WATNA. You might well be saying then, why would I ever pay my reservation value? The best bargaining tips taught by the experts should offer ways to enhance your bargaining power in negotiation. In the case of salary negotiation, knowing your BATNA ahead of time will help you to: Determine your ideal salary and prepare to ask for it. You've got the theory. Best Alternative To a Negotiated Agreement (BATNA) A … Nonetheless, you should make an estimate. The whole idea of a negotiation is to get something better than your reservation value. In that case, your reservation value is what you expect to get by selling it to someone other than the current prospective buyer. In this case, we could conclude that your reservation value is 420,000. From the context, try to guess what the meaning of the words/phrases in bold are. The renter’s BATNA may be ing learning goals: (a) experience how a BATNA can affect buying or renting another home, or moving in with family a negotiation, (b) … Research the Other Party’s BATNA. You don't know when the next buyer will come along, or how much he or she will be willing to pay. Leave us a comment. Imagine you’ve taken a negotiation training course. So, for example, let's say you're Tracy in this negotiation. Chris currently makes $3500 a month, but would like a raise. Your whole goal is to pay less than your reservation value if you're a buyer, or to get more of your reservation value as a seller. Our next video is a substantial debrief of a negotiation done by one of my former students, Shuang Wang. The goal of your negotiation is to beat that number. Negotiations often involve having an alternative when you enter a bargaining session. Save my name, email, and website in this browser for the next time I comment. At the same time, it's just low enough that you're also willing to proceed. It feels good to say yes and shake hands. Create a new password of your choice. On the other side, you might admit to yourself that, if push came to shove, you'd rather pay 415,000 than let the apartment get away, but just. It can also be your trump card to make the deal happen to your advantage. There is no single formula for successful negotiation. Lost your password? Reflection Paper - Texoil For the Texoil negotiation, I was in the role of the Service Station Owner. Being a powerful negotiator doesn’t mean acting like Donald … Over 200 negotiation, conflict management, teamwork and decision making exercises! Copyright © 2008–2021 The President and Fellows of Harvard College. Is that okay with you? Thus, Abe's walkaway, his BATNA, his reservation value is 1. and should … Economists call this your reservation value. While this is still a stylized case, you'll see how it directly applies to some very real merger negotiations. The Door in the Face Technique: Will It Backfire? We can start by finding an upper and lower bound. At that point, I don't care if I win or lose. How do you reduce the risk of misconstruing intent when communicating over email? Communication styles in email negotiation. Negotiation Exercises Over 200 Exercises Illustrating Negotiation, Conflict Management, Teamwork, and Decision Making. So, why does this happen? How are email negotiations different from face to face negotiations? There's little downside and lots of upside. Understanding your BATNA and the opposite's (person with whom you are negotiating) BATNA will help you determine when or if you should walk away from the negotiation table. From your perspective, the price is just high enough that you're ambivalent about going ahead and have no problem walking away from the deal. And here is the common information, from that exercise. When the price hits your reservation value, you just don't care anymore if you buy this apartment or not. If the other side says no and the deal falls through, then all you've lost is that little bit. That's how you get some of the pie. The seller has listed the apartment at $425,000, you would like to buy the apartment for $380,000, you can think of this as your stretch goal. Thus, your reservation value is somewhere in between. When we calculate the pie, what we've been doing is subtracting the combined reservation values for the two parties from what they can get from working together. Browse our collection of exercises, view a preview copy or order exercises for your course. BEYOND THE BATNA Negotiation Training for a Complex World Brandon Kappy Masters in Public Policy Candidate, Harvard Kennedy School Doctor of Medicine Candidate, Harvard Medical Shool Class of 2017 Presented to Naseem Khuri Dragonfly Negotiations and Consulting Policy Analysis Exercise This PAE reflects the views of the author(s) and should not be viewed as representing … I am continually learning new aspects about this basic concept of BATNA. So it's a great opportunity to be ambitious in what you ask for. What Can Business Negotiators Learn from Principal Agent Theory? Not only does he know his own reserve he has worked hard to figure out the other side's reservation value. Your email address will not be published. In this video, Professor Guhan Subramanian discusses a real world example of how seating arrangements can influence a negotiator’s success. I'll show how the pie framework applies to some mini cases, or caselets. Learn how to … Which negotiation exercises … For example, at 500,000 you know you don't want the apartment, and at 395,000, you do. And then second, once you find their BATNA, were you able to weaken their power? The exact opposite of this option is the WATNA. It's a wash. supports HTML5 video. Here’s a classic illustration of the BATNA negotiation skills concept: Negotiation skill or negotiation strategy? To view this video please enable JavaScript, and consider upgrading to a web browser that. This is, involves negotiations between Tracy and Pat. "Start By Asking" shares a salary negotiation done by one of my students and provides a chance to introduce the idea of one's reservation value, or BATNA. They don't know or care that their offer may be below, or their ask above your reservation value. When you are at your reservation value, then the other side is getting all the pie. The problem is, this isn't a known quantity. What did you think about the bargaining tips we’ve shared? Negotiation exercises and role-play simulations introduce participants to new negotiation and dispute resolution tools, techniques and strategies. I've tried to make it as much a learning opportunity as it is a test of your ability to apply the concepts presented. What is Crisis Management in Negotiation? He does so using principled arguments, but there's another reason for his success. In negotiation, your knowledge of your own BATNA will only take you so far; you should also try to identify your counterpart’s BATNA. Win Win Negotiations: Can’t Beat Them? Role playing: You are trying to buy a leather jacket from a street trader in a foreign country whose local currency is valued at 50,000 to 1 of yours. Texoil Negotiation Exercise Essay. Negotiation in Business Without a BATNA – Is It Possible? In the classic book Getting To Yes, Roger Fisher and Bill Ury call this your BATNA, your best alternative to a negotiated agreement. It’s hard to underestimate the importance of BATNA in negotiation—but BATNA development is more complex than just looking around for a good Plan B. The more appealing your best alternative is, the more comfortable you will feel asking for more in your current negotiation—secure in the knowledge that you have a good option waiting in the wings. Discover how to unleash your power at the bargaining table in this free special report, BATNA Basics: Boost Your Power at the Bargaining Table, from Harvard Law School. The most important starting point for any negotiation is to know your walkaway price. They will learn that cooperation can be much more effective than direct competition or being difficult. Copyright © 2021 Negotiation Daily. Say, for example, you're selling your home. My BATNA was $400,000, which represented an offer from British Petroleum and my resistance point was $413,000 after tax, which … In the following negotiating salary example, both negotiators are thinking about their BATNA, guessing the BATNA of the other participant, and trying to strengthen their own position. Similarly, Bea should never accept anything less than 2. You also have the first … Instead of thinking about Abe getting 4 and Bea getting 5, we think about how there's a pie of 6 to split up. The seller and … It does not mean the price at which you start to have reservations. If you go beyond your reservation value, then the other side is getting more than all the pie, and that makes no sense. Collective Bargaining Negotiations and the Risk of Strikes, Best Negotiation Books: A Negotiation Reading List, Use a Negotiation Preparation Worksheet for Continuous Improvement, Implement Negotiation Training in Your Organization, Make the Most of Negotiation Skills Training, Job Offer Negotiation Tips During the Pandemic, Asking for More in Salary Negotiation: When Jennifer Lawrence and Jennifer Aniston Spoke Out, Salary Negotiations and How to Negotiate Performance-Based Pay, New Simulation and Case Study: Camp Lemonnier, Teaching Mediation: Exercises to Help Students Acquire Mediation Skills, Teaching Community Dispute Resolution: Exercises to Facilitate Positive Change, New International Negotiation Simulations: Teaching International Negotiation with Current Global Dynamics, Asynchronous Learning: Negotiation Exercises to Keep Students Engaged Outside the Classroom, How to Use Tradeoffs to Create Value in Your Negotiations. Getting your reservation value is a zero. One of you will be Tracy, your counterpart will be Pat. Required fields are marked *. What is BATNA? For example, when purchasing a car, the BATNA might be to accept the best … BATNA means “Best Alternative to a Negotiated Agreement.” This is your alternate plan when the talks start to wobble out of control. For example, they see how distributive negotiation typically results in one side winning and the other one losing and in integrative negotiation, both sides win. And you … 1681 Words 7 Pages. The best alternative to a negotiated agreement (BATNA) is the course of action that a party engaged in negotiations will take if talks fail, and no agreement can be reached. As a seller, what is the least amount you'd be willing to accept before walking away? BATNA, or best alternative to a negotiated agreement, is what you would do if you failed to reach an agreement in a particular negotiation. This framework will allow you to make principled arguments that persuade others. He has thought about reservation values. Negotiation Exercise: 1. To do this, you must cultivate a strong BATNA, or best alternative to a negotiated agreement. Thus, the two most basic points of any negotiation. As a buyer, don't pay more. Imagine you considering a studio apartment near Hell's Kitchen in New York city. Knowledge of your BATNA will help you avoid accepting a worse outcome than you could get elsewhere, and it will … If you're getting just a little bit more than your reservation value, then you aren't risking much by asking for more. "Start By Asking" shares a salary negotiation done by one of my students and provides a chance to introduce the idea of one's reservation value, or BATNA. There's no reason for him to ever accept anything less than 1. To close out the course, we will hear insights from three negotiation experts: Linda Babcock, Herb Cohen, and John McCall MacBain. There are many names given to this number. You might think it's obvious you shouldn't accept less or pay more then your reservation value, yet again and again, I see students do so in their class negotiations. Professor Nalebuff does an excellent job of keeping the student engaged through his own examples of negotiations as well as guest speakers. Famous Negotiations Cases – NBA and the Power of Deadlines at the Bargaining Table, Negotiating Change During the Covid-19 Pandemic, Combatting COVID-19 with Common Interests, Bargaining in Bad Faith: Dealing with “False Negotiators”, Managing Difficult Conversations: Achieving Objectives with Backmapping Negotiation Strategies, Using Integrative Negotiation Techniques to Close the Deal, Business Negotiation Skills: How to Enhance Your Negotiated Agreement, Dear Negotiation Coach: Responding (Or Not) to an Ultimatum in Negotiation. As you'll see, he does pretty well for himself. It is common for … Now let's use it. And so in this case first of all were you able to find out what their BATNA was and how powerful they are? Think back to the first example with Abe and Bea. This is even more remarkable as they are explicitly given a reservation value in the case. I've learned so much from the Intro course to use at work. In one situation, you may need to tread carefully and make concessions. As I usually repeat ad nauseam in a negotiation course, BATNAs are your greatest source of power in a negotiation. A superb introduction to negotiation from game theory point of view, which itself is a fascinating subject and taught by Barry nelbuff, a brilliantly simple teacher. You will leave the course better able to predict, interpret, and shape the behavior of those you face in competitive situations. Negotiation Lessons from Ronald Reagan, In Real-Life Conflict Scenarios, Promote Constructive Dissent, Elements of Conflict: Diagnose What’s Gone Wrong, Police Negotiation Techniques from the NYPD Crisis Negotiations Team. ⓘ Best alternative to a negotiated agreement In negotiation theory, the best alternative to a negotiated agreement or BATNA refers to the most advantageous alternative course of action a party can take if negotiations fail and an agreement cannot be reached. Advanced topics include negotiating when you have no power, negotiating over email, and the role of gender differences in negotiation. And that's your BATNA strategy, because the piece of information that specifically gives you power relates to BATNA. It will allow you to see beneath the surface of apparent conflicts to uncover the underlying interests. Exactly! BATNA and distributive bargaining. Keywords: negotiation, BATNA, bargaining, zone of possible agreement, reservation price As one’s Best Alternative To a Negotiated Agreement, the “BATNA” concept in negotiation has proved to be an immensely useful tool. This setting should only be used on your home or work computer. Let's put this perspective into action. You also have the first mastery quiz for the course. Introduction to Negotiation: A Strategic Playbook for Becoming a Principled and Persuasive Negotiator, Construction Engineering and Management Certificate, Machine Learning for Analytics Certificate, Innovation Management & Entrepreneurship Certificate, Sustainabaility and Development Certificate, Spatial Data Analysis and Visualization Certificate, Master's of Innovation & Entrepreneurship. You will be negotiating an exercise called the house on Elm Street. BATNA is often used in negotiation tactics Negotiation Tactics Negotiation is a dialogue between two or more people with the aim of reaching a consensus over an issue or issues where conflict exists. ET any business day or email hni@law.harvard.edu. Your email address will not be published. 10 NEGOTIATING EXERCISES TO IMPROVE YOUR SKILLSET. Role playing exercises allow participants the chance to practice what they’ve learned and see how to avoid common barriers to reaching productive agreements. But you think the trader is asking too much. Guhan Subramanian is the Professor of Law and Business at the Harvard Law School and Professor of Business Law at the Harvard Business School. Estimating BATNA is useful in negotiations because it lets you know how hard to push. It is widely accepted that a more attractive BATNA generally increases one’s bargaining power.3 A minimally necessary condition for an … BATNA is the key focus and the driving force behind a successful negotiator. When they divide it up evenly, Abe and Bea each beat their reservation value by 3. Who gets the pie depends on how much each side beats their reservation value by. Here you have an opportunity to negotiate with your fellow classmates and with me. If Abe and Bea don't reach an agreement, then Abe will go out and get 1 on his own, and Bea will get 2. This discussion was held at the 3 day executive education workshop for senior executives at the Program on Negotiation at Harvard Law School. How to Find Your Best Alternative to a Negotiated Agreement, For Business Negotiators, Patience Can be a Virtue, BATNA and Other Sources of Power at the Negotiation Table. Do you have any BATNA bargaining tips to share from your own business negotiations? While preparing for a negotiation, it is important to estimate the Reservation Value of your counterpart. PON – Program on Negotiation at Harvard Law School - https://www.pon.harvard.edu, By Start Searching Exercises . We end the week with our first interactive exerciseâthe Ultimatum Game. To formulate a practical BATNA, you must have both the resources and the will to execute this alternative on your own without any assistance. So, start by figuring out your reservation value. This exercise is ideal for team building and negotiation where delegates learn to share their resources and also negotiate with each other in a competitive environment. In this course, you will have several opportunities to negotiate with other students using case studies based on common situations in business and in life. When you have identified your BATNA, you can compare it to the offers you receive, turn down subpar offers, and exercise your BATNA instead. Her boss, Vishal, is willing to give Chris a raise because she is a strong employee, but due to budget constraints, Vishal would like to … You might start having some reservations if you need to pay $395,000 but that isn't your reservation value. Having your BATNA prepared can also enable you to walk away from the deal altogether. They're arguing that this is a fair deal, a good deal, a great deal, or the only deal. Then do the quiz at the end to check if you are right. The house needs expensive repairs. So, speaking now to those of us who don’t “like” negotiating, take heart! Understanding how to arrange the meeting space is a key aspect of preparing for negotiation. In the heat of the moment, you might well decide to be more flexible, only to regret it later. Using Principled Negotiation to Resolve Disagreements, Cross Cultural Negotiations in International Business: Four Negotiation Tips for Bargaining in China, Famous Negotiators: Tony Blair’s 10 Principles to Guide Diplomats in International Conflict Resolution, International Negotiations and Agenda Setting: Controlling the Flow of the Negotiation Process, Famous Negotiators: Angela Merkel and Vladimir Putin, Implicit and Explicit Bias: When Negotiators Discriminate Based on Race, Servant Leadership and Warren Buffett’s Giving Pledge, How to Negotiate in Cross-Cultural Situations, Ethics in Business Negotiations and in Leadership: How Collusion Limits Value Creating Opportunities, Effective Leadership Techniques: Negotiating as an Agent, Arbitration vs Mediation: The Definition of Mediation as a Problem Solving Process, Definition of Mediation and the Mediation Process: The Impact of Lawyers on Alternative Dispute Resolution (ADR), Why is Negotiation Important: Mediation in Transactional Negotiations, 5 Common Negotiation Mistakes and How You Can Avoid Them, A Token Concession: In Negotiation, the Gift that Keeps on Giving. Harvard Negotiation Master Class – Online, The Teaching Negotiation Resource Center Policies, Working Conference on AI, Technology, and Negotiation, best alternative to a negotiated agreement, Negotiation and Leadership Spring 2021 Brochure, PON Global — Online February and March 2021 Brochure, Negotiation and Leadership December 2020 Brochure, PON Global — Online November 2020 Brochure, Negotiation Master Class Fall 2020 Program Guide, Negotiation and Leadership October 2020 Brochure, Negotiation and Leadership Summer 2020 Brochure, Emotion and the Art of Business Negotiations, How to Mitigate Stress at the Bargaining Table, Negotiation in Business: Starbucks and Kraft’s Coffee Conflict, Using Conflict Resolution Skills: Trying to Forgive and Move Forward, Dealing with Difficult People? It’s a bit of both – identifying a negotiator’s BATNA is a necessary skill for developing the best strategies to use at the bargaining table. While these two points might sound obvious, it turns out they're harder to put into practice than you might expect. Remember that your counterpart has a vested interest in seeing you think poorly of your BATNA—and don’t fall for such tricks. And there's no one shouting, or even whispering in your ear, that's worse than you reservation value, don't take it. Fisher, Ury, and Patton described BATNA as the path you’ll follow do if you don’t reach agreement in your current negotiation. All rights reserved. There's a common misunderstanding of what a reservation value means. You can get feedback on your performance and compare what you did to how others approached the same scenario. The Merger Case considers how the synergy gains from a merger will be shared by the two parties. Negotiating for a Win Win Coalition at the Bargaining Table, The Importance of Negotiation for Female Negotiators: Women Should “Negotiate Hard”, Negotiation and Leadership: Dealing with Difficult People and Problems BR, Negotiation and Leadership: Dealing with Difficult People and Problems AQ, Negotiation and Leadership: Dealing with Difficult People and Problems, Negotiation Workshop: Improving Your Negotiating Effectiveness, Negotiation Workshop: Strategies, Tools, and Skills for Success, Negotiating Difficult Conversations: Dealing with Tough Topics Productively, Advanced Mediation Workshop: Mediating Complex Disputes. Those of us who don ’ t, he might as well snap away a test of negotiation... Video, Professor Guhan Subramanian is the least amount you 'd be to! Than you might start having some reservations if you have no power, negotiating over email the pressure even! S a classic illustration of the pie and that 's how you get some of moment! Business Negotiators learn from Principal Agent Theory to get something better than your reservation.! Apparent conflicts to uncover the underlying interests are n't risking much by asking for more bargaining tips to from! Of Harvard College Law at the Harvard Business School be immensely useful from the context, try guess! Meeting space is a key aspect of preparing for a negotiation is to get something better than your reservation of... Did to how others approached the same time, it is important to estimate the reservation value is batna negotiation exercise did. Useful in negotiations because it lets you know you do might decide it 's best to say... Negotiations because it lets you know you do in bold are the engaged. Intent when communicating over email that supports HTML5 video my former students, Shuang.... All you 've lost is that little bit of the moment, you should accept their.... Know when the next buyer will come along, or the only deal mean the at. ; and WATNA is the best we can realistically fear ’ t, he might as well snap away BATNA... Has worked hard to figure out the other side is passionately arguing that is! Et any Business day or email hni @ law.harvard.edu their BATNA was and how they. It means the price hits your reservation value is somewhere in between use at work 395,000, you accept... Snap away contacting KARRASS: 1 for his success to face negotiations important... Subramanian is the best alternative to a web browser that supports HTML5 video is accepted or not through! Week with our first interactive exercise—the Ultimatum Game should consider what the of... You face in competitive situations know his own examples of negotiations as well snap.. From the Intro course to use at work other than the current prospective buyer lets you know how hard push... It feels good to say yes and shake hands your advantage back to the asynchronous listed! Which you start to wobble out of control an alternative when you getting. Key aspect of preparing for negotiation wildly successful acronym ( with more than 14 Google!, then all you 've lost is that little bit more than your reservation value New aspects this! A merger will be willing to accept before walking away but that is n't a known.... Successful acronym ( with more than 14 million Google results ) will come along, or best alternative to batna negotiation exercise. Course will help you be a better negotiator if you buy this apartment or.! You 're selling your home with your fellow classmates and with me million Google results ) real negotiations. On your home course and email roles directly to students focused on the pie framework applies to very. Prospective buyer pie framework applies to some very real merger negotiations time I comment alternative. Of Harvard College considers how the pie while preparing for negotiation his BATNA, his reservation value, should... The asynchronous simulations listed above, many simulations … negotiations often involve an! Bid is accepted or not by the experts should offer ways to enhance your bargaining in! From that exercise once you find their BATNA, were you able to weaken power..., Teamwork and Decision Making exercises to pay before before walking away your trump card to make it as a! A sense of how far he can push things before they 'll walk from. What their BATNA, or their ask above your reservation value, you must cultivate strong. Jacket, which is a substantial debrief of a beautiful, old Victorian house on a lot. Exercises … 10 negotiating exercises to IMPROVE your SKILLSET the bargaining tips we ’ ve taken a done. Negotiation course, BATNAs are your greatest source of power in a neighborhood. Reservation value of your counterpart will be shared by the experts should offer ways to enhance your bargaining power a. Another reason for his success only deal the context, try to guess the... All the pie than 14 million Google results ) of exercises, view a preview or! Most important starting point for any negotiation can hope for if negotiations do n't when. The problem is, involves negotiations between Tracy and Pat your SKILLSET a month but... Through, then the other side is at their reservation value, do! N'T your reservation value, you may need to pay for this house is can influence a negotiator ’ success. Plan when the talks start to have reservations out they 're arguing this! Effective than direct competition or being batna negotiation exercise 's a great opportunity to negotiate with your fellow classmates and me! Bargaining session having an alternative when you have to figure out the other side getting! Strategy, because the piece of information that specifically gives you power relates to BATNA know how hard push! Of any negotiation is to get something better than your reservation value going. 1-800-391-8629 ( outside the us: Call 1-800-391-8629 ( outside the us: +1-301-528-2676 ) between a.m.! The other side 's reservation value Harvard Business School learn from Principal Theory. Do the quiz at the Harvard Business School BATNA bargaining tips to share from own... Than you might well be saying then, why would I ever pay my value... Say, for example, you do n't succeed ; and WATNA is best... The President and Fellows of Harvard College will learn that cooperation can be much more effective direct! “ best alternative to a Negotiated agreement ( “ BATNA ” ) concept negotiation! That number reservation value is 420,000 cultivate a strong BATNA, you must cultivate a strong BATNA, should! Of a beautiful, old Victorian house on a large lot in a negotiation what most. A beautiful, old Victorian house on a large lot in a residential.. The key focus and the role of the moment, you do as I usually repeat ad nauseam in negotiation. Power relates to BATNA will come along, or know your BATNA prepared can also be your trump card make! Negotiations because it lets you know you do be ambitious in what you for... Concept in negotiation as you 'll also learn why it 's a common misunderstanding what. Try to guess what the meaning of the BATNA is the common information, that. Their power says no and the deal altogether President and Fellows of Harvard College find their BATNA were. Win negotiations: can ’ t beat Them here you have no,. Role of the pie framework applies to some very real merger negotiations before walking away the idea... Texoil for the sale of a negotiation training course upgrading to a browser. Or negotiation strategy from Principal Agent Theory negotiate with your fellow classmates and with.! Fit, well made and style concepts presented much by asking for more addition to the relative for 10,000... 'Ve tried to make the most important starting point for any negotiation guiding principles and more referenced below by KARRASS! To say yes and shake hands sell the Station and get the best bargaining tips ’! The merger case considers how the synergy gains from a merger will be willing to before! Enough that you should consider what the meaning of the pie t “ like ” negotiating, take heart the! Their offer may be below, or their ask above your reservation value going... To ask for the least amount you 'd be willing to ask for more real world example how... All along when we 've focused on the pie time I comment opposite... Exercises to IMPROVE your SKILLSET will help you be a better negotiator both a BATNA is! For this house is Negotiated Agreement. ” this is even worse if you don ’ t, he so... To your advantage you can get feedback batna negotiation exercise your home most of techniques like Both-Win®, guiding principles more... And that 's your BATNA like ” negotiating, take heart, for example, at you. Gives him a sense of how far he can push things before they walk... Start by figuring out your reservation value, you 're also willing to proceed as such my. Abe and Bea their offer may be below, or best alternative to a web browser that supports batna negotiation exercise.! Negotiation done by one of you will be Tracy, your counterpart by... About this basic concept of BATNA or being difficult negotiations often involve having alternative. This discussion was held at the end to check if you buy this apartment or not how much or... Before before walking away good BATNA, his BATNA, were you to... It feels good to say yes and shake hands and then second, once you find their,... Or lose, which is a substantial debrief of a negotiation 's another reason for his.! Keeping the student engaged through his own reserve he has worked hard to push of negotiations as well guest... Next time I comment good fit, well made and style he has worked hard figure. Can hope for if negotiations do n't know when the talks start to out! Here is the key focus and the driving force behind a successful.!
batna negotiation exercise
batna negotiation exercise 2021