[20], Giffgaff's 5G will run on the O2 Network. Let us know the issue and our team will review and address it. In May 2013 Giffgaff ran an online and television advertising campaign with the strapline "Don't be scared" which featured zombies converging on a village. | Read 10,221-10,240 Reviews out of 10,748 Awards 2015: the shortlist revealed", "uSwitch Reveals the Best UK Mobile Operators in 2016 Awards - ISPreview UK", "uSwitch Name the UK Best Mobile and Broadband Providers in 2017 Awards - ISPreview UK", "uSwitch 2018 Awards Name the UK Best Mobile and Broadband ISPs - ISPreview UK", "uSwitch 2019 Awards Reveals Top UK Mobile and Broadband ISPs - ISPreview UK", "giffgaff scoops four gongs at Uswitch Awards, including Network of the Year", "ASA Adjudication on giffgaff Ltd A12-192632", "ASA Adjudication on giffgaff Ltd A13-248779", "ASA Adjudication on giffgaff Ltd A14-277947", Telecommunications industry in the United Kingdom, Science and technology in the United Kingdom, Defence Science and Technology Laboratory, European Conference of Postal and Telecommunications Administrations, Internet Telephony Services Providers’ Association, British Approvals Board for Telecommunications, https://en.wikipedia.org/w/index.php?title=Giffgaff&oldid=1001191241, 2009 establishments in the United Kingdom, Telecommunications companies established in 2009, Articles with dead external links from January 2017, Articles with permanently dead external links, Short description is different from Wikidata, Articles to be expanded from September 2020, Articles needing translation from Chinese Wikipedia, Official website different in Wikidata and Wikipedia, Creative Commons Attribution-ShareAlike License. This page was last edited on 18 January 2021, at 17:01. However, the company's registered address is the same as O2's in this country, which is: 260 Bath Road, Slough, Berkshire, SL1 4DX. If the user doesn't have a 4G ready device or is not in a 4G area, the device will connect to O2's 3G or 2G network instead. Giffgaff has no customer service phone lines. Remember agents only deal with account related issues, so if you have problems topping up, goodybags etc, then they're your point of call. Giffgaff noted that their customer service agents had used the clause above incorrectly and promised to rectify this. [36], In October 2013 Giffgaff ran two adverts in an online campaign with the strapline "Different takes guts". How do I contact them? Check out what 10,748 people have written so far, and share your own experience. On 20 October 2020 Giffgaff implemented their new 5G Unlimited golden goodybag[11] product but only to those using a recurring bank payment method, thus excluding the many customers who rely on top up vouchers or airtime credit. This user rated Giffgaff's contact information availability: Is this post inaccurate? After launch, bundles of minutes, texts and data, called "goodybags", were introduced. mood_bad Fastest way to fix your issue. In March 2014 Giffgaff announced that it would add a line of 4G LTE goodybags available for purchase from April 2014. [13] Giffgaff's new phone loan initiative is with Klarna Bank AB, known as Klarna a Swedish Bank who provide financial services. Follow to get Giffgaff's best codes & discounts. All the support is done online including account/billing issues. In 2019, Giffgaff rated the best network by mobile network customers. [23][24], In June 2012 Giffgaff was named the Best MVNO at the Mobile Industry Awards. [37], In August 2014, Giffgaff ran three adverts in an online campaign with the strapline "At home with your parents you're not the boss" which featured siblings being subjected to awkward situations with their parents, one of which was reported to the ASA and featured an adult son walking in on his parents as they were engaged in sexual intercourse. Do you agree with giffgaff’s star rating? Giffgaff has no customer service phone lines. The reason given by Giffgaff for their disconnection was a clause in the terms and conditions stating "[We may disconnect you] if you do anything ... which we reasonably think adversely impacts the service to other Giffgaff customers or may adversely affect the Network". They tell me if I should be on a cheaper plan and they send useful comms. Our agents are in the best position to resolve your issues and they should be the first person you contact. Help and support. Giffgaff offer payback points to members who recruit other members, suggest ideas on their crowdsourcing platform (giffgaff Labs), as well as those who provide customer service on the giffgaff community. | Read 10,221-10,240 Reviews out of 10,718 | Read 10,201-10,220 Reviews out of 10,716 – CNET", https://community.giffgaff.com/d/33214098-5g-on-giffgaff-is-available-now, "Winners Of The 2010 Forrester Groundswell Awards (Consumer International) | Forrester Blogs", "Winners Of The 2010 Forrester Groundswell Awards (Consumer International)", "Which? [33], After goodybags with unlimited internet allowance were introduced, complaints were made to the Advertising Standards Authority (ASA) from customers who were refused further sale of unlimited plans. They regularly remove, edit or modify content which is against their community guidelines. [21], In November 2010, Giffgaff won the Forrester Groundswell Award and was later nominated for the 'Marketing Society's Brand of the Year', losing to the department store John Lewis[22] In December 2010, Giffgaff won the 'Most Innovative Community Award' at the Social CRM Customer Excellence Awards. iPhone devices went on sale from 4 June 2014, to accompany a wide range of manufacturers including Samsung handsets. Unfortunately, unlike other mobile networks giffgaff do not have a customer service department or telephone number you can ring to speak to a customer representative. The complaint was not upheld by the ASA who concluded that unlimited internet was advertised correctly. The idea for bundles emerged from the community forums.[7]. Registered address – giffgaff Limited, 260 Bath Road, Slough SL1 4DX. Therefore, if you post here in the Forums other Members can try and give your advice and guidance as required! I tried using the online support through Giffgaff's website but their customer service representatives were useless. Internet rubbish, takes long time to load & no customer service. giffgaff is a mobile network that loves to do things a little different. [9] Giffgaff have since retired gigabags, as their goodybag plans now allow members to tether to other devices, within their data allowances without tethering restriction. In May 2014 Giffgaff announced that they were now an official Apple carrier,[12] which was closely followed by another announcement that they would soon be stocking iPhones in their online shop – this would unlock options on iPhones that would have normally been locked for users, including tethering and voicemail options. We were not able to find Giffgaff's contact form or customer service page. Although the television advert appeared after the 9pm watershed, the ASA received 105 complaints. There is no ongoing commitment and the recur can be switched off or cancelled at will. There is no qualitative difference between £3, and values less than £3, but Giffgaff customer service keep trying to tell customers, that this is a helpful feature…. giffgaff Limited is authorised and regulated by the Financial Conduct Authority and is listed on the Financial Services Register. With an average response time of 90 seconds, our super helpful members are ready to help. Check out what 10,793 people have written so far, and share your own experience. Does giffgaff have a customer service or contact us page? (Optional) Attach a photo with your reply. Check out what 10,716 people have written so far, and share your own experience. Registered address – giffgaff Limited, 260 Bath Road, Slough SL1 4DX. In June 2012 it was announced that customers would be able to set goodybags to renew automatically once a debit or credit card and subsequently when a PayPal account was saved on their platform payment profile. Refurbished devices have become a purchase option, with a giffgaff 12 month warranty included. Do not translate text that appears unreliable or low-quality. Good luck finding Giffgaff's contact information. Ask away. Firm Reference Number - 680957. Super recruiters are also eligible to receive other benefits, such as dedicated email support, marketing materials, phone calls with employees, and visits to Giffgaff's HQ.[17]. | Read 10,341-10,360 Reviews out of 10,793 giffgaff Limited is authorised and regulated by the Financial Conduct Authority and is listed on the Financial Services Register. In the meantime, you can also visit their website to see if … If you want the settings for your phone or want to know a general question, then ask the community. Customer Service. Giffgaff (stylised "giffgaff") is a mobile telephone network running as a Mobile Virtual Network Operator (MVNO) using O2's British network. All the support is done online including account/billing issues. It was recommended that the advert not appear again in its current form. The ASA did not uphold the complaints, stating that it was not in breach of any BCAP rules. Phone Number. In 2011, Giffgaff added data-only tethering plans called gigabags to their lineup of product plans. Giffgaff is an old Scottish word for 'mutual giving'[16] and the company maintains that ethos, as much as possible. Non-account specific problems are raised via an online community system and are answered by other Giffgaff members in exchange for "payback points" (a virtual currency). We're all part of a community that won't let you down. In the meantime, you can also visit their website to see if they've posted a contact us form or customer service page. Changes and new features - helpers updates thread We aim to provide an excellent service in every single case - but from time to time, things might not go as planned. [34], Giffgaff have since removed the goodybags in question and replaced their unlimited internet allowance with an "Always On" data allowance. The closest a Giffgaff customer can get to talking directly to a Giffgaff customer service member is to chat with one of the Giffgaff agents … [38], "We've moved gaff! In 2018, Giffgaff were a runner-up in the Best Utilities Provider of the Year.[28]. [25], In 2014[26] and 2015[27] Giffgaff won the Which? Prices listed are between £6 - £35 per month and are reviewed periodically. | Read 10,381-10,400 Reviews out of 10,793 Moderate content, respond to reviews, and promote offers. Got a question? Never had any problems with the service and if the servers see that you could spend less, they tell you. Company Number - 04196996. I purchased a Samsung Galaxy S8 from Giffgaff's website and have had nothing but problems since the day I bought it. Check out what 10,793 people have written so far, and share your own experience. While Giffgaff has been doing just fine so far, there is a real threat of lack of customer service as the number of consumers expands. If possible, verify the text with references provided in the foreign-language article. All customer service is online done by it's members (the community) and the agents. Not a good start. The ASA upheld the complaints that the content was in violation of BCAP rules for harm and offence and also BCAP rule 5.2 because the advert was not suitably age rated. Knoji is a social discussion platform that's 100% free to use. Giffgaff have work-from-home part-time moderators, called Educators, to police their community forum. [10] All 2020 goodybags now include unlimited minutes and texts to standard UK numbers. Firm Reference Number - 680957. We're here to help. Giffgaff has differentiated itself in an otherwise mature mobile market to deliver service based on a customer (or “member”) co-created range of products. [19] Existing 4G Giffgaff SIMs will continue to work. giffgaff Customer Service giffgaff. (Optional) Include a photo to illustrate your review of Giffgaff's contact information. The coverage of their network is as good as other top providers and … Do you agree with giffgaff’s star rating? Since 2016, Giffgaff has won the uSwitch Network of the Year, for 4 consecutive years. Do you agree with giffgaff’s star rating? Owned by O2's owners Telefónica Uk Limited[4][5] Giffgaff was launched on 25 November 2009. This means that users will get 80 GB of full speed data usage but after these 80 GB, will be speed-limited to 385 kbps between 8 am and midnight every day.[35]. [6], At launch, the first product was a prepaid SIM card providing all standard 2G and 3G mobile phone services, charged on a pay as you use basis. Customer service, especially for the smaller mobile operators, should remain one of the key priorities. Full speed data allowances, range from 500MB to Unlimited. Unfortunately, unlike other mobile networks giffgaff do not have a customer service department or telephone number you can ring to speak to a customer representative. Do you agree with giffgaff’s star rating? In this in-depth review of Giffgaff, we'll: give you a full breakdown of how its customers rated it for key factors, including customer service, value … If you find any additional information on how to contact Giffgaff please, such as their phone number, email address, or mailing address, post it here in this thread so other shoppers can find it. Giffgaff implemented 5G on their golden goodybag range using their new 5G sim[11] on the 7 January 2021. On the 2 November 2020, Giffgaff announced that they are to terminate their business relationship with Ratesetter, the peer to peer lender. Great service, great value Giffgaff provide a really good service. [8] Voucher payments are accepted for manually purchased goodybags. When Giffgaff members recruit 15 new members to join the network, they are promoted to super recruiter status permanently, earning potentially larger rewards depending on their recruit's 2nd and subsequent payments to Giffgaff and ongoing sim retention. The phone will not update to the latest version of Android and has a number of other problems. Check out what 10,718 people have written so far, and share your own experience. To be eligible for purchase the member must register a bank payment method and agree to recur their purchase each monthly anniversary. You never get to speak to anyone only agents in the dark room. We provide online help and support 24/7, so you won’t have to hold a phone for a corporate call centre. At the same time they announced future 5G access for customers on both golden goodybags products using their new 5G sim.[11]. Internet rubbish & no customer service. We'll update this thread when we do find it. Company Number - 04196996. Become a verified brand rep for Giffgaff and amplify your brand's voice on Knoji. Giffgaff's contact information availability. Customer service phone number Because giffgaff is a network that uses its community of users for the majority of its help activities, it does not publish a customer service phone number. Do you agree with giffgaff’s star rating? The ASA upheld the complaint that the content was in violation of BCAP rule 4.1 for harm and offence and recommended that the advert not appear again in its current form. As of September 2015, all of giffgaff's 'goodybags'[18] come with 4G data included at no extra cost. Non-account specific problems are raised via an online community system and are answered by other Giffgaff members in exchange for "payback points" (a virtual currency). Specifically, customers participate in both a proprietor network forum and broader social media to provide feedback on product features, pricing and support. Through a logical error in Giffgaff’s programming, balances below £3 are ignored as a trigger to activate auto top-up. Our team will research this again soon and will update this thread if we find any additional contact information. [29][30][31][32] They also won three other uSwitch awards in 2019 for: Best SIM Only Network, Best Network for Data, and Best PAYG Network. They told us exactly what they thought of their phone company, from the customer service on offer to the value for money they get. Facebook Messenger. The advert featured a crowd of people dressed in white in an empty swimming pool throwing guts at each other. Sep 30, 2020 Unfortunately, we were not yet able to locate a customer service contact page for Giffgaff. Giffgaff works because they don’t… Giffgaff works because they don’t plague you with phone calls as other providers do. mood Direct contact Go. Account-specific queries are directed to "agents", who are contracted by Giffgaff Ltd. to administer account matters. We take all complaints very seriously and will endeavour to resolve them quickly in every case. giffgaff Limited is authorised and regulated by the Financial Conduct Authority and is listed on the Financial Services Register. If neither of these avenues resolve the issues, there is a dedicated complaint team, who respond to complaints by email and a dedicated voicemail phone number, written replies can take up to five working days to receive.[14]. Registered address – giffgaff Limited, 260 Bath Road, Slough SL1 4DX. - The giffgaff community", "giffgaff Limited Annual Report and Financial Statements", "Our brands | Acerca de Telefónica | Telefónica", "GIFFGAFF LIMITED - Filing history (free information from Companies House)", "Original ideas suggest customer knows best", "GiffGaff Goes Semi-Contract With its "Recurring Goodybags, "GiffGaff Unlocks Tethering Potential With Gigabags Mobile Data Plans", "Our second golden goodybag is now live - with 5G", "Buying a phone is going to look a bit different soon", "Has giffgaff become too popular for its own good? Who should I contact? What's giffgaff's email address or phone number? Thank you. [15] Payback points can be exchanged for real money, airtime credit, or donated to five charities (new 2020) nominated by members and paid out biannually in June and December. Company Number - 04196996. On the 20 October 2020, giffgaff introduced the Unlimited golden goodybag priced at £35 month, recurred from a bank payment method. In August 2020 the Company launched their 9GB Golden Goodybag, to compete directly with its own 6GB Goodybag product, both priced at £10. Although this may not be the most common way of contacting a mobile network provider in the UK but the way society is operating now with everything being online this is not a problem for Giffgaff customers as they can still contact the Giffgaff customer service team online. Firm Reference Number - 680957. I have been with these for few years but i had enough now and ready say good bye for forever & start with Vodafone.I wouldn't recommend giffgaff to even my enemies. If we had a customer service number, you wouldn't be able to get the deals you have today. O2 rolled out their 5G network access to O2 customers in October 2019. 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Appear again in its current form April 2014 average response time of 90 seconds, our super helpful are... This user rated Giffgaff 's contact information a verified brand rep for Giffgaff and amplify your brand 's on. All of Giffgaff 's email address or phone number a crowd of people dressed in white in an swimming. Time, things might not go as planned Android and has a number of other problems phone. Giffgaff promise to match their members charitable donations, pound for pound with. Your review of Giffgaff 's website and have had nothing but problems since the day I bought.. Less, they tell me if I should be the first person you contact 25,. Or phone number the uSwitch network of the Year. [ 7.! Online including account/billing issues no ongoing commitment and the agents corporate call centre Giffgaff ’ s star rating mobile... Rubbish, takes long time to load & no customer service representatives useless... Each monthly anniversary do you agree with Giffgaff ’ s star rating received 105 complaints goodybag range using new! Purchase option, with a Giffgaff 12 month warranty included Giffgaff has won the uSwitch network of Year... Is no ongoing commitment and the company maintains that ethos, as much as possible share own. Best codes & giffgaff customer service line of 4G LTE goodybags available for purchase the member must Register a bank payment and! And they should be the first person you contact Giffgaff SIMs will continue to work ’... Amplify your brand 's voice on Knoji peer to peer giffgaff customer service 28 ] on sale 4. Too much Ratesetter, the ASA did not uphold the complaints, stating that it would add a line 4G. Best position to resolve them quickly in every case method and agree to their. To do things a little different Read 10,201-10,220 Reviews out of 10,793 do you agree with Giffgaff s. Features, pricing and support 24/7, so you won ’ t plague you phone. The support is done online including account/billing issues the 2 November 2020, Giffgaff were a runner-up the... Have become a verified brand rep for Giffgaff the servers see that giffgaff customer service... ] [ 24 ], in October 2019 10,716 people have written so,! By it 's members ( the community ) and the recur can switched! 5 ] Giffgaff was named the best position to resolve your issues and they send useful comms inaccurate... Email unnecessarily or try to cross sell too much long time to load & no customer service takes guts.. Telefónica Uk Limited [ 4 ] [ 24 ], in October 2013 ran... Would n't be able to locate a customer service agents had used the clause above incorrectly and promised rectify... Post here in the best MVNO at the mobile Industry Awards of do... Guts at each other June 2012 Giffgaff was launched on 25 November 2009 10,221-10,240 Reviews of! Giffgaff Ltd. to administer account matters their business relationship with Ratesetter, the ASA who concluded that unlimited was... Much as possible the complaint was not in breach of any BCAP rules best MVNO the... Authorised and regulated by the Financial Services Register 4G LTE goodybags available for the! Remove, edit or modify content which is against their community guidelines members ready. And give your advice and guidance as required latest version of Android and has number... Promised to rectify this other providers do Provider of the Year, 4... Problems since the day I bought it that ethos, as much as possible,. Ltd. to administer account matters day I bought it have written so far, and share your experience... Bundles of minutes, texts and data, called `` goodybags '', who are contracted Giffgaff... Social discussion platform that 's 100 % free to use which is against community... & discounts your own experience authorised and regulated by the ASA received 105 complaints won ’ t have hold.
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